Terms & Conditions

Effective Date: July 10, 2026

At Rota27 Travel, we strive to provide a smooth and transparent booking experience. This Refund & Cancellation Policy outlines the terms governing cancellations, refunds, security deposits, and related charges for our self-drive car rental services.

By making a booking with Rota27 Travel, you agree to the terms set out below.

1. Booking Cancellation

Customers may cancel their booking by contacting Rota27 Travel through the contact details provided on our website.

Refund eligibility depends on the time of cancellation and the status of the booking.

2. Cancellation Before Pickup

Unless otherwise stated during booking:

  • Cancellations made well in advance of the scheduled pickup time may be eligible for a full or partial refund.

  • Cancellation charges may apply to cover administrative and reservation costs.

  • Any non-refundable promotional or discounted bookings may not qualify for a refund.

The exact refund amount, if applicable, will be communicated after reviewing the booking.

3. Cancellation After Vehicle Pickup

Once the vehicle has been delivered or collected by the customer:

  • Rental charges already incurred are non-refundable.

  • No refund will be provided for unused rental hours or days unless approved by Rota27 Travel under exceptional circumstances.

4. No-Show Policy

A booking will be treated as a No-Show if:

  • The customer fails to arrive at the scheduled pickup location within the permitted waiting period.

  • Required identity or driving documents are not produced.

  • The customer is found ineligible to rent the vehicle.

  • The customer cannot be contacted at the scheduled pickup time.

In such cases, cancellation charges may apply and refunds may be limited or unavailable.

5. Security Deposit Refund

Where a refundable security deposit has been collected:

The deposit will generally be processed after:

  • Successful vehicle inspection.

  • Verification that no damage has occurred.

  • Settlement of pending traffic challans.

  • Clearance of toll charges.

  • Fuel level verification.

  • Confirmation of any additional rental charges.

If no deductions are required, the remaining eligible amount will be refunded using the original payment method or another mutually agreed method.

Processing times may vary depending on banks, payment gateways, and verification procedures.

6. Deductions from Security Deposit

The security deposit may be used to recover costs including, but not limited to:

  • Vehicle damage beyond normal wear and tear.

  • Missing accessories or documents.

  • Excess cleaning charges where applicable.

  • Fuel shortages.

  • Traffic fines and e-challans.

  • Toll charges.

  • Late return charges.

  • Contract violations.

  • Any unpaid rental balance.

If deductions exceed the security deposit, the customer remains responsible for paying the outstanding amount.

7. Refund Processing

Approved refunds are generally processed within a reasonable period after verification.

Actual credit timelines depend on:

  • Banks

  • Payment gateways

  • Card issuers

  • UPI providers

  • Other financial institutions

Rota27 Travel is not responsible for delays caused by third-party payment processors.

8. Booking Modifications

Customers may request changes to:

  • Pickup time

  • Return time

  • Rental duration

  • Vehicle category

Modification requests are subject to vehicle availability and applicable pricing.

Additional charges or revised rental rates may apply.

9. Early Return

Returning a vehicle before the scheduled rental end date does not automatically qualify the customer for a partial refund.

Any refund for unused rental duration shall be entirely at the discretion of Rota27 Travel.

10. Cancellation by Rota27 Travel

Rota27 Travel reserves the right to cancel a booking due to circumstances including:

  • Vehicle unavailability.

  • Mechanical or safety concerns.

  • Natural disasters.

  • Government restrictions.

  • Incorrect or fraudulent documentation.

  • Events beyond our reasonable control.

Where applicable, eligible payments received for the affected booking will be refunded.

11. Force Majeure

Refunds may be affected by extraordinary events beyond the control of either party, including but not limited to:

  • Natural disasters

  • Floods

  • Earthquakes

  • Civil disturbances

  • Government restrictions

  • Road closures

  • Pandemic-related regulations

Each case will be reviewed individually.

12. Promotional Offers

Bookings made under promotional offers, discount campaigns, coupon codes, or special packages may be subject to separate cancellation and refund conditions.

These terms will be communicated at the time of booking where applicable.

13. Contact Us

For refund requests, booking cancellations, or any questions regarding this policy, please contact Rota27 Travel using the contact information available on our website.

Our team will be happy to assist you and resolve your queries as quickly as possible.