Effective Date: July 10, 2026
Welcome to Rota27 Travel. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and self-drive car rental services.
By accessing our website or booking a vehicle with Rota27 Travel, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website or book a self-drive vehicle, we may collect the following information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Residential Address
- Date of Birth
- Government-issued ID (Aadhaar, Passport, Voter ID, etc., where applicable)
- Driving License details
- Emergency Contact Information
Booking Information
- Pickup and Drop-off Location
- Rental Duration
- Vehicle Selected
- Payment Details (processed securely through third-party payment gateways)
Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Website Usage Data
- Cookies and Analytics Data
2. How We Use Your Information
We use your information to:
- Process and confirm bookings
- Verify customer identity and driving eligibility
- Communicate regarding reservations
- Provide customer support
- Improve our services and website experience
- Prevent fraud and unauthorized activities
- Comply with applicable legal requirements
- Send booking confirmations, invoices, reminders, and important service updates
With your consent, we may also send promotional offers and travel-related updates.
3. Payment Information
Online payments are processed through secure third-party payment gateways. Rota27 Travel does not store your complete debit card, credit card, or banking information on its servers.
4. Sharing of Information
We do not sell or rent your personal information.
We may share your information only with:
- Payment gateway providers
- Government or law enforcement authorities when legally required
- Insurance companies in case of accidents or claims
- Service providers assisting in booking operations or customer support
All such parties are expected to maintain appropriate confidentiality and security standards.
5. Cookies
Our website may use cookies to:
- Improve website functionality
- Remember user preferences
- Analyse website traffic
- Enhance user experience
You may disable cookies through your browser settings, although some website features may not function properly.
6. Data Security
We implement reasonable administrative, technical, and organizational measures to safeguard your personal information against unauthorized access, misuse, alteration, or disclosure.
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
7. Data Retention
We retain your information only for as long as necessary to:
- Complete your booking
- Meet legal and regulatory obligations
- Resolve disputes
- Prevent fraud
- Maintain business records
8. Customer Responsibilities
Customers are responsible for ensuring that the personal information provided during booking is accurate, complete, and up to date.
Providing false or misleading information may result in booking cancellation or denial of service.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those external websites.
We encourage users to review their respective privacy policies before providing personal information.
10. Children’s Privacy
Our services are intended only for individuals legally eligible to rent and drive vehicles.
We do not knowingly collect personal information from persons below the legally permitted driving age.
11. Your Rights
Subject to applicable laws, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your details
- Request deletion of eligible personal data
- Withdraw marketing communication preferences
Certain information may be retained where required by law.
12. Changes to This Privacy Policy
Rota27 Travel reserves the right to modify or update this Privacy Policy at any time.
Changes become effective immediately upon publication on this page. Continued use of our website and services constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us through the contact details available on the Rota27 Travel website.